Returns Policy
Please be advised that Dream Diva adheres very strictly to our return policy.
We know that you are going to love your dream diva purchase, but just in case something isn't what you expected, you have the following options.
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If you would like a different colour or size phone us on 1300 557 391 mon-fri between 10am - 4pm.
We will arrange this for you as long as the items you want are available.
The exchange item will be sent to you upon our receipt of the original purchase.
The standard delivery charge will apply and be debited to your credit card for the exchanged garment we send you.
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If you want to return any items .......
You will be issued with a refund (minus shipping costs) to your credit card once we receive your returned item.
*Send your return items in a parcel to
Dream diva
PO Box 207
Richmond 3121
Victoria.
Australia.
In order to guarantee a refund:
Customers within Australia
We must receive the item(s) within 2 weeks from the day you receive your purchase.
Customers outside Australia
We must receive the item(s) within 3 weeks from the date of purchase.
When we receive the garments we will contact you for details so that your refund can be processed quickly and securely.
- Customers are responsible for all shipping and handling charges for any returns.
- All items purchased on line for refund or exchange must be unworn, unwashed with all original tags and labels still intact and attached.
- In the event that we are unable to contact you to finalise a return transaction or your return is outside the policy period,Dream Diva reserves the right to return to you, the garments that you have sent to us from the original purchase.
- Please be aware that we do not offer an "on Approval" service, where you might order a number of styles to decide if you like any of them. We reserve the right to reject any order that we consider falls into this category.
- Selected Special Markdown conditions differ. Details can be found on the product detail page for any Special Markdown designated styles.
- Due to health reasons sleepwear and body suits are excluded from this policy.
Faulty merchandise.
Dream Diva is committed to making the highest standard garments. However in the event that you should receive a garment that is genuinely faulty you should advise us either by email or phone call. You will then send the garment back to us and after we have viewed the fault and established that it is a genuinely faulty garment,we will refund or exchange...whatever you choose. We will also credit your account for any costs that you incurred to return the faulty garment to us. Any replacement garment will be sent to you free of shipping charge.
Please be aware that we adhere strictly to this policy
